E-commerce & web Coordinator

A brief overview of who we are 

We are digital experts specializing in web development, e-commerce, inbound marketing, and sales and marketing automation. As innovators and performance drivers, we support clients in Quebec, Canada, and the United States.

If you are passionate about the web, we offer you the opportunity to leverage your skills in a dynamic and innovative environment. Join our team and actively contribute to digital transformation!

What Globalia has to offer 

• The flexibility to work from the St-Lambert office, from home, or from your cottage—it's up to you!
• A comprehensive benefits package including collective insurance and an employer-matched RRSP program, starting from day one.
• 24/7 telemedicine services and an employee assistance program.
• A minimum of three weeks of vacation from the start, one week off between Christmas and New Year's, and mobile days.
• Numerous opportunities to connect with colleagues: 4 to 6 events, celebrations, and various activities.
• Computer equipment of your choice, both at home and in the office.
  

The E-commerce Coordinator – Current Requests role involves ensuring the efficient management of maintenance projects and updates on Magento, Shopify, WordPress, and Craft CMS platforms. You will participate in tracking client requests, analyze their needs, and coordinate tasks with the technical team to ensure the quality and stability of e-commerce sites. 

A typical day for you would be

• Participate in the analysis and tracking of client requests to propose suitable and realistic solutions.Plan, coordinate, and oversee maintenance plans as well as technical updates on Magento, Shopify, WordPress, and Craft CMS;
• Ensure internal communication with the production team (developers, designers, QA) for smooth task tracking;
• Perform simple adjustments on the platforms when possible (content, products, configurations);
• Track time allocated to tasks and ensure accurate billing according to planned estimates;
• Identify potential risks and contribute to proactive project management;
• Control the quality of deliverables before going live.

Requirements

• Minimum 2 years in the web field, ideally in e-commerce;
• At least 1 year in digital project coordination;
• Strong knowledge of Magento, Shopify, WordPress, and Craft CMS.Solid understanding of maintenance processes and quality assurance;
• Experience in a digital agency or managing multiple client sites (an asset);
• Bilingual (an asset).

Skills

• Ability to manage multiple projects and priorities simultaneously;
• Organization, rigor, and attention to detail;
• Good understanding of client needs to ensure effective follow-up without being the primary point of contact;
• Smooth collaboration with internal teams and a commitment to quality work.

What we offer

• Professional development – training and events will be part of your daily routine;
• A schedule adapted to your personal life – walk your dog or do laundry in the middle of the day. At SmartBug, we trust you;
• Modern offices and facilities – wait until you see the view from the terrace!
• The possibility to work from the St-Lambert office, from home, or from the cottage – you choose;
• A group insurance program and an RRSP with employer contribution, from day one;
• A 24/7 telemedicine service and an employee assistance program;
• In addition to vacation time, one week off between Christmas and New Year's, as well as five floating days;
• A family-friendly and relaxed atmosphere, with several opportunities to socialize with your colleagues: happy hours, festive events, activities of all kinds;
• Computer equipment adapted for home and office, SmartBug apparel, and much more!