Account Manager

A quick overview, who are we?

Globalia is the largest digital firm on the South Shore of Montreal. Our team works on a variety of projects including website analysis, development and optimization, custom digital tools, e-commerce, intranets and extranets, data bridges, and more. Collaboration, knowledge sharing and mastering different technologies are at the heart of our daily life. For more than 20 years, our experts have been carrying out projects that make them proud and that exceed the expectations of our loyal customers.

We are currently looking to expand our team and are ready to welcome a new team player who is proactive, curious and passionate about his/her field. An Account Manager who enjoys continuous learning and growing in a challenging and ever-changing environment.

Do you fit the profile? 

• You have an exceptional client approach;
• You want to guide and advise clients;
• You are able to target customer needs;
• You are familiar with digital marketing and web production;
• You want to be part of the largest web development and strategy team on the South Shore of Montreal;
• You want to learn continuously;
• You want to join a high-performance team where you can bring your color.

You recognize yourself? Then let's talk!

Globalia, at the service of your happiness:

• A schedule tailored to your personal life - You can walk your dog or do your laundry during the day. At Globalia, we trust you;
• Up-to-date office space and facilities - Wait until you see the view from the terrace!
• The ability to work from the office, your home, or the cottage, it's up to you;
• A group insurance program and an RRSP program with employer contribution, upon hiring;
• A 24/7 telemedicine service and an employee assistance program;
• In addition to vacations, a week off between Christmas and New Year's Day, and five floating days;
• A relaxed family atmosphere, many opportunities to interact with your colleagues: 4 to 6, celebratory events, activities of all kinds;
• Computer equipment of your choice at home and in the office, Globalia clothing and more!

A typical day for you would be: 

• Leading your clients' accounts and being their representative to the team;
• Manage the relationship with your clients by ensuring good communication and expectation management;
• Act as a strategic advisor to your clients;
• Identify upsell/cross-sell opportunities in your accounts;
• Participate in the pitch process and prepare proposals for clients, in collaboration with the business development team;
• Participate in the analysis and writing of bids for public and invitational tenders;
• Negotiate quotes with clients;
• Monitor the budget and overall profitability of your accounts;
• Establish the annual revenue projection for your accounts;
• Ensure that contractual agreements are respected;
• Oversee the web development process to ensure that established objectives are met and, ideally, exceeded;
• Ensure the follow-up of your clients' payments according to contractual agreements;
• Participate in the continuous improvement of work methods and project reviews;
• Follow up on client satisfaction.

What Globalia is looking for in you

• Bachelor's degree in business administration or other relevant program of study;
• Minimum 5 years' experience in a similar position;
• Fluency in spoken and written French and advanced English*.
• Strong knowledge in the digital field;
• Knowledge of Craft CMS and/or WordPress (an asset).

*This is a requirement since in this position, you will have to intervene with clients in English Canada and the United States on a recurring basis, both orally and in writing.

Send us your resume now !

Globalia is an equal opportunity employer; all applicants will be considered without regard to ethno-cultural background, religion, origin, age, marital status, ancestry, disability, sexual orientation or gender identity.

Throughout the recruitment process, accommodations are made for candidates with disabilities.