eBusiness
Account Manager
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A quick overview, who are we?
Globalia is the largest digital firm on the South Shore of Montreal. Our team works on a variety of projects including website analysis, development and optimization, custom digital tools, e-commerce, intranets and extranets, data bridges, and more. Collaboration, knowledge sharing and mastering different technologies are at the heart of our daily life. For more than 20 years, our experts have been carrying out projects that make them proud and that exceed the expectations of our loyal customers.
We are currently looking to expand our team and are ready to welcome a new team player who is proactive, curious and passionate about his/her field. An Account Manager who enjoys continuous learning and growing in a challenging and ever-changing environment.
Position Summary
Key Responsibilities
- Develop and execute account growth strategies, including identifying new business, upsell, and cross-sell opportunities (prospecting);
- Understand each client’s broader business goals and align our web development services to support their strategic objectives;
- Serve as the main point of contact for clients, building and maintaining strong relationships;
- Participate in pitch processes and prepare proposals for clients, in collaboration with the business development team;
- Contribute to the analysis and drafting of responses to public and invitation-only RFPs;
- Ensure client payments are tracked and collected according to contractual agreements;
- Actively participate in project post-mortem meetings to help evolve our standards and practices, with a focus on work efficiency;
- Conduct client satisfaction follow-ups;
- Stay informed of industry trends, digital technologies, and the competitive landscape to support strategic decision-making and recommendations;
- Provide high-level updates on ongoing projects and ensure they are delivered on time and within budget;Drive client retention by ensuring an exceptional client experience.
Required Qualifications
- Bachelor’s degree in Business Administration or any other relevant field of study;
- Minimum of 5 years of experience in a similar role;
- Bilingual (French and English);
- Strong customer service skills;
- Demonstrated leadership and ambition;
- Strong knowledge of the digital field;
- Knowledge of Craft CMS and/or WordPress (an asset).
Abilities
- Thoroughness and attention to detail;
- Ability to work under pressure in a fast-paced environment;
- Proactive attitude;
- Action-oriented;
- Client-focused.
What we offer you:
- Professional development – ​​Training and events will be added to your calendar.
- A schedule that fits your personal life – Take your dog for a walk or throw in a load of laundry during the day.
- Modern offices and facilities – Just wait until you see the view from the terrace! Work from our St-Lambert office, from home, or from your cottage — it's up to you.
- Group insurance plan and RRSP program with employer contributions, starting from day one.
- 24/7 telemedicine service and an employee assistance program.
- In addition to vacation time, you'll get a week off between Christmas and New Year's, plus five personal days.
- A relaxed atmosphere with plenty of opportunities to connect with your colleagues: happy hours, celebrations, and all kinds of fun activities.
- The tech gear you want, both at home and at the office — and more!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.